Customer Service Representative

No Broker - Bangalore, Bangalore Urban,Ambedkar Nagar, Karnataka

Educational & Skill-Set Qualifiers:

 

Education - Graduation/HSC qualified,

 

Excellent verbal and written communication skills.

 

Good Interpersonal skills, and numerical and analytical ability.

 

Decision-making skills.

Languages - 

 

English & Hindi mandatory, Kannada/Tamil/preferred

 

 

 

6 days a week and the week-off will be on weekdays.

 

 

 

Specific Responsibilities:-

 

  1. Handle Inbound and Outbound calling for customer service.
  2. Identify and assess customers’ needs to achieve satisfaction.
  3. Build sustainable relationships and trust with customer accounts through open and interactive

 

Communication.

 

Provide accurate, valid, and complete information by using the right methods/tools.

 

Handle customer complaints, provide appropriate solutions and alternatives within the time limits

 

Conduct follow-ups to ensure complete resolution of issues.

 

Keep records of customer interactions and process customer accounts.

 

Follow communication procedures, guidelines, and policies.

 

Take the extra mile to engage customers.

 

 

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive


Sector

Telecom

Skills

Customer Care Executive (Call Centre)

Qualification

Intermediate

Certification Required

12th Pass

Mode of Interview

Virtual Interview (Video Conferencing)

Last date to apply

08-Aug-2022 12:00 AM

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